Case Studies

Hopkinton State Fair

Issue:

It was too difficult to get accurate sales numbers for the Board of Directors in the required time frame.

Solution:

Using the Eclipse ticketing system the accounting department was able to run reports and get the sales numbers in seconds.

Additional Benefits:

•	Internet orders taken and fulfilled automatically, no staff required.
•	Tickets sold online any time including the day of the event and can be picked up at any gate.
•	Required staff reduced.
•	Continued to sell tickets during a power outage.

Rochester Fair

Issue:

An estimated 50% of attendance got in for free. Roll tickets were out of control, oozing from every desk draw.

Solution:

Eclipse ticketing system reduced the free ticket giveaway to less than 2 %. Having accountability allowing you to know the customers and who printed every ticket.

Additional
Benefits:

•	Got a reduced rate for they line of credit at the bank because they could produce audible sales reports.
•	Board of Directors is able to see real-time sales data at any time. No more guessing based on the crowd outside the office door.
•	Protected them from a false injury claim. After getting an injury report from someone who claimed it happened at the fair, they asked them 2 questions. When did the accident happen and can you supply proof of being here. The patron produced an eclipse ticket stub which was used to find out that the ticket was purchase 2 hours after the alleged accident happened. End of claim.

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